I just want to bring to your attention, the excellent service I received from one of your employees, which has been great in assisting me with a confirmation on Saturday, I was left in a situation, the Durban branch had left for home before giving me my confirmation. I called your call centre, was told by a lady, she could not assist me. My client was already driving from Empangeni to us to take delivery. I called the Durban branch numerous times, got no answer. I then called the call centre again, thank goodness a consultant from AB Brokers answered, and totally took over the situation. He understood the urgency and importance of this from a Dealers point of view, he did not brush me of, but assisted immediately. The best thing was, that he called back. He did not leave me in a situation, he assisted.

Since I took out my first insurance policy with AB Brokers, I have had the best service ever. The consultant guided me through all the questions and those I was not sure about he/she elaborated until I was 100% sure. Even taking out insurance on a second vehicle made me feel quite confident that I could not make a mistake by taking out the insurance with AB Brokers. The back-up that you have got in place with roadside assistance, and the regular updates that one get per sms on towing vehicles, makes you feel that you are not just a policy number, you are a special individual. This is really the situation that you advertise: EXACTLY WHAT YOUR CLIENT GETS, NO HIDDEN COSTS OR ANY SURPRISES.

In September last year on my way to Jo’burg, a truck threw up a stone and smashed my windscreen. I called AB Brokers and they got the claim authorized and a new windscreen fitted at the next stop for me. They got me back on the road and on my journey within two hours, now that’s a pleasurable claims experience.

Hi AB Brokers. Just wanted to commend you guys for the great service today. I had a flat tire upon arrival at work and with just one call I was sent a tow-truck service in less than an hour who kindly assisted me and changed it in no time. Thanks guys for the constant communication it gave me peace of mind as a women. My husband is unwell and wasn’t able to get to me to help so having the efficient service really saved the day. Thank you to the call center agent, very polite and helpful. Keep it up!

I recently purchased my first vehicle and struggled to obtain reasonable quotations, one call to AB Brokers and a friendly, efficient Daisy Dlamini assisted me with a quote that met my expectations within 10 min.